THEFT EXCESS REFUND
From 18/6/2021 if you have purchased bicycle insurance from Velosure using the BIKEVAULT 10 discount code, and have completed the BIKE ID KIT+ Benefits eligibility steps you can be eligible for a refund on your theft excess.*
To learn about the Exclusive BIKEVAULT 10% discount offered by Velosure, click here
HOW TO CLAIM YOUR REFUND
In the event your bike is stolen you must report the theft to the police and the PropertyVAULT website within 48 hours of becoming aware of the theft.
Submit your claim to Velosure in accordance with Velosure’s PDS. When your claim has been approved by Velosure and your theft excess has been deducted from your claim settlement - email a copy of your Velosure claim settlement statement to email@example.com and include:
- Your full name, address, and telephone number;
- Velosure policy and claim number; and
- Stolen bike PV No.
Upon verification of the information provided and within 30 days of receipt of your email and supporting documentation, DataDot Technology (Aust) Pty Ltd will reimburse the excess deducted from your claim settlement to you.