LIFETIME BIKE REGISTRATION

Congratulations on your purchase of the BIKE ID KIT+ that comes with free lifetime registration of your bike on the PropertyVAULT website and our additional exclusive range of BIKE ID KIT+ benefits.

Your peace of mind starts as soon as you register your bike on the site so to secure your eligibility for the BIKE ID KIT+ benefits just follow these three simple steps:

• Fit your BIKE ID KIT+ to your bike in accordance with the easy to follow instructions.
• Ensure you have completed your PropertyVAULT registration
• In the event your bike is stolen, promptly report the theft to the police and the PropertyVAULT website.
• Please note that to keep our site up to date we will send you an email every two years so that you can confirm that you still own the registered bike. Be sure to keep your details up to date because if we’re unable to confirm that you still want to continue the registration we reserve the right to delete it from the website.

 

HELP IS JUST AN EMAIL AWAY!

In the unfortunate event your bike is stolen one of our PropertyVAULT recovery experts is available for personal over-the-phone theft support and guidance.

To receive this free service you simply have to request our support via email at admin@propertyvault.com.au.

In any event, when we receive information regarding the possible location of your stolen bike from our community of stolen bike spotters, one of our theft recovery experts will contact you to guide you through the steps towards recovery.

 

ADDITIONAL SEARCH SUPPORT

From 18/6/2021, your BIKE ID KIT+ purchase enables you to request that your stolen bike be listed on the PropertyVAULT Stolen Bike Hot Sheet for up to six months.

Twice a week our trained stolen bike spotters scan advertisements on Facebook, Marketplace, Gumtree and eBay using the FindaBike portal and look for matches with any of the bikes listed on the Hot Sheet.

Simply notify PropertyVAULT via email at admin@propertyvault.com.au if you want your stolen bike included on the Hot Sheet.

Please be aware that the circumstances of every theft vary, so while PropertyVAULT has an impressive record for recovering stolen bikes, we cannot guarantee that our theft support services will result in the identification and recovery of your bike.

 

THEFT EXCESS REFUND

From 18/6/2021 if you have purchased bicycle insurance from Velosure using the BIKEVAULT 10 discount code, and have completed the BIKE ID KIT+ Benefits eligibility steps you can be eligible for a refund on your theft excess.*

To learn about the Exclusive BIKEVAULT 10% discount offered by Velosure, click here

 

HOW TO CLAIM YOUR REFUND

In the event your bike is stolen you must report the theft to the police and the PropertyVAULT website within 48 hours of becoming aware of the theft.

Submit your claim to Velosure in accordance with Velosure’s PDS. When your claim has been approved by Velosure and your theft excess has been deducted from your claim settlement - email a copy of your Velosure claim settlement statement to excess@datadotid.com and include: 

• Your full name, address, and telephone number;
• Velosure policy and claim number; and
• Stolen bike PV No.

Upon verification of the information provided and within 30 days of receipt of your email and supporting documentation, DataDot Technology (Aust) Pty Ltd will reimburse the excess deducted from your claim settlement to you.