Anonymous Tip-Off and Ghost ID Leads to Stolen Bike Recovery from Cash Converters - Vault Protected

Anonymous Tip-Off and Ghost ID Leads to Stolen Bike Recovery from Cash Converters

July 05, 2022 By Alison Hush 994 Recovered Bikes, Recovered Stolen Bike, Bike Protection


Thanks to an anonymous tip-off on our BikeVAULT portal and Ghost identification, 14-year-old Asher was reunited with his Norco Bikes Storm 4 mountain bike after it was stolen from his family home in North Adelaide. 

Asher’s bike is his pride and joy. He spends every waking moment riding his bike for his mental well-being and exercise.  

That was until his bike, along with three other bikes, helmets, and a baby carrier belonging to the family were stolen from their shed earlier this year. Asher discovered the bikes were missing when he went to retrieve his bike to ride to school. He was horrified when he found the bikes missing and a great big hole in the shed that thieves had cut with metal cutters.

Asher’s mother Naomi said when Asher alerted the family of the theft he was in absolute tears.

Fortunately for Asher, Naomi had previously registered all the bikes on BikeVAULT as well as purchasing and applying a BIKE ID KIT label set to all her bikes.  

Naomi reported the theft to the police and changed the status of her registered bikes in the VAULT from ‘SAFE’ to ‘STOLEN’, making them publicly searchable.  The bikes were then shared on our BikeVAULT and associated stolen bike Facebook pages notifying our broader community to keep a look out and report stolen bike sightings.

The waiting game begins…

Lucky for Asher, two months after the bikes were stolen, we received an anonymous report on the BikeVAULT stolen listing that a matching bike to Asher’s was for sale at a Cash Converters in South Adelaide. 

After validating the report, PropertyVAULT’s team of bike theft experts contacted Naomi and guided her on the process to prove the bike's identification and retrieve her son’s bike.

Upon inspecting the bike, Naomi found she had incorrectly recorded the bikes serial number and that all identifying labels applied to the bike including the BIKE ID KIT label set had been removed.

The cunning thieves most likely thought they were clever by removing the labels before selling the bike to Cash Converters.  Little did they know that BIKE ID KIT labels have a special fluorescent acrylic adhesive designed to penetrate the surface coat to leave a UV detectable trace.

The QR Code ID label with laser-cut Ghost ID stencilling leaves a hidden identification visible using a UV torch.  

“I hadn’t recorded the bike serial number correctly, so it was the BikeVAULT ID that 100% confirmed ownership. BikeVAULT also provided phone support to guide us through the process of recovering our bike.” Said Naomi.

As Naomi could prove her ownership, Cash Converters returned the bike to her.  Without categoric proof of ownership, this story may not have had a happy ending. 

Naomi also said that the police thought the level of protection from the BIKE ID KIT was pure genius and that every bike should have one.

Asher is thrilled to have his bike back still intact so he can continue doing what he loves.

Three bikes still missing

Keep a look out for Naomi’s three other stolen bikes which are still missing. If you have any information that may assist the police in recovering them, get in touch via the "MAKE A REPORT" tab on the stolen post.




RELATED:  Why bike identification is key to combat bike theft

Protect your bike before it's too late

On average a bike is stolen somewhere in Australia every 20 minutes. Protect your bike identification and your ownership before it's too late by registering for free with us today.

Add an extra layer of protection to your bike with a BIKE ID KIT+ identification kit sold separately and supplied bundled with every VAULT brand lock.  Purchase online or from one of our participating dealers.

Make your bike too hot to handle with a BIKE ID KIT+ Advanced Anti-theft Identification System!


Bike thieves are cunning, some alter and remove the bikes frame number and change parts to avoid a stolen bike being identified and them being caught.

The BIKE ID KIT+ with Advanced DataDotDNA® microdot identification technology and high security labels with Ghost ID, makes it virtually impossible for the cunning thieves to de-identify your bike!

Not just advanced bike identification .......the BIKE ID KIT+ comes with lifetime BikeVAULT registration, Theft & Recovery support and Insurance benefits.*





1,000 (0.5mm Ø in size) coded microdots applied with DataTraceID® adhesive providing stealth identification to your whole bike.


16 x removable marking ring labels for accurate microdot placement and photo recording.


High visibility BikeVAULT warning label to deter potential thieves from stealing your bike.


High bond tamper evident labels with a proprietary UV Trace adhesive that leaves a hidden footprint in suitable painted / clearcoat surfaces.*


QR provides quick scan VAULT status (SAFE - STOLEN or FOR SALE) with the addition of Ghost ID* hidden identification visible by black light if the label is removed.


8 x Mini ID labels allow for discrete component identifcation.

*UV Trace - Hidden Footprint and Ghost ID may not perform on all painted/clear surfaces including e-coat, uncoated aluminium, steel, carbon fibre and plastic.

Lifetime BikeVAULT Registation ensuring yours bikes identity and your ownership is secure and searchable for life. BikeVAULT part of PropertyVAULT has been helping to protect and recover stolen bikes all over Australia since 2015.*


In the unfortunate event that your bike is stolen, BikeVAULT's recovery experts are here to aid you and the police in identifying and recovering your bike.*


BikeVAULT trained stolen bike spotters search for your stolen bike online for 6 months.*


Bonus Theft excess rebate and discount theft insurance with Velosure Bicycle Insurance may apply.*

*Terms and Conditions apply - see here.


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